Terms & Conditions

• Premium flower garlands, Ganpati garlands and custom garlands made to order.
• Multi-day Ganpati garland packages, with a fresh garland for each day of the duration you choose.
• Pooja essentials such as durva, loose flowers, kumkum, camphor, agarbathi and haldi.
• Ganpati decorations — home setups, mandap and backdrop work, chowki decoration, and door or entrance flowers.
• Large garlands, pooja items and bulk festival orders for Ganpati mandals.

This website is a catalogue. It has no cart, no checkout and no online payment. Every button leads to a WhatsApp chat or a phone call, where the actual order is discussed.

• Tapping an order or quote button opens WhatsApp with a message prepared for you; you send it from your own account.
• Sending that message is an enquiry, not a confirmed order.
• An order exists only once we have confirmed the items, the total, the delivery date and the address with you on WhatsApp or by phone.
• We may decline or be unable to accept an enquiry — for example when a flower is unavailable or the date is already fully booked.

• Prices shown on the website are indicative and may change with the flower market, the season and the size or design you choose.
• Some items show a fixed price, some show a starting-from price, and some are quoted only after we understand the requirement.
• Custom garlands, decorations and mandal or bulk orders are always quoted individually.
• The price that applies to your order is the total we confirm with you on WhatsApp before the order is confirmed — not the figure on the page.
• A quotation we share is valid for the requirement and dates discussed at that time.

Flowers are a natural, perishable and seasonal product. Items are made to order, and some are marked seasonal and subject to availability. Availability is confirmed at the time of order, and during the Ganpati festival dates capacity is limited and fills early.

• Premium garlands: Premium garlands — please book at least 1 day in advance.
• Multi-day packages: the start date, the duration and the daily delivery arrangement are confirmed with you when the package is booked. A package runs for the duration you have chosen, from the date you confirm.
• Decorations: decoration work must be pre-booked, because materials and labour are arranged in advance.
• Decoration pre-booking closes 12 September 2026. Requests after that date can only be accepted if we still have capacity.
• Mandal and bulk orders: please contact us as early as possible, as these need planning and stock to be reserved.

Decoration work is quoted after we understand your space. We will normally ask for reference photographs, the approximate size of the area, your requirement and the date. We then share the available options and a quotation.

Decoration work is confirmed only once the quotation and the date have been agreed with you.

• Free delivery within Chembur on eligible package orders
• Mumbai-wide delivery available. Charges may apply outside Chembur.
• Any delivery charge that applies to your address is confirmed with you before the order is confirmed.
• Delivery timing during the Ganpati festival depends on traffic, road restrictions and processions in your area; we will keep you informed if a delivery is running late.

You are responsible for giving us complete and correct delivery details — the full address with landmark and pincode, a contact number that will be reachable, and the correct date and time. Please tell us as early as possible if anything changes.

If a delivery fails because the address or contact number was incorrect, or because nobody was available to receive a fresh, perishable order at the agreed address, we may not be able to remake or redeliver it at no cost.

Photographs on this website show our own work and are indicative. Because every garland and decoration is handmade from fresh flowers, the exact shade, size, flower mix and finish will vary from one batch to the next and from the photograph shown. Where a specific flower is unavailable, we will offer the closest suitable alternative before proceeding.

No payment is taken through this website. Payment method and timing are agreed directly with you when your order is confirmed, and your order is treated as confirmed once we have confirmed it with you on WhatsApp or by phone.

Any applicable cancellation, refund, or rescheduling terms will be confirmed with the customer at the time of order. Because garlands are made fresh for a specific date, and decorations require materials and labour to be arranged in advance, the conditions differ by item and by how far the order has progressed.

See our Cancellation & Refund Policy for how this works.

Flowers depend on daily market supply. We are not liable for delay or non-performance caused by events beyond our reasonable control — including flower market shortages or crop failure, unusually poor flower quality on the day, weather, transport disruption, strikes or bandhs, civic or police restrictions during festival processions, power or network failure, or any government order. If this affects your order, we will contact you as soon as we can and agree the best alternative available.

The photographs, text, designs and branding on this website belong to POOJYO and may not be copied or used commercially without our permission.

This site links out to WhatsApp, Instagram and Google Maps. Those services are run by other companies under their own terms, and we are not responsible for their content or availability.

These terms are governed by the laws of India, and any dispute will be dealt with by the courts having jurisdiction over the location of our store.

We may update these terms as our services change. The date at the top of this page shows when they were last revised, and the version published here at the time you place an order is the one that applies to it.

For any question about this policy, or about an order you have placed, please reach us on WhatsApp or by phone:

• WhatsApp / Phone: 919321481843
• Store: POOJYO, No. 94/A, Shell Colony Road, Sai Baba Nagar, Chembur, Mumbai, Maharashtra 400071
• Hours: Mon–Sun,7:00 AM – 11:00 PM